Terms & Conditions
Effective from April 20, 2016 ("Effective Date")
1.1. These Encore Rewards Terms and Conditions (collectively, the "Terms") govern the Encore Rewards Program. The Program offers benefits to players who participate and in return, BCLC gains the opportunity to track playing behaviour and market more effectively.
1.2. For the purposes of the Program, any reference to "Chances" includes any Community Gaming Centre in British Columbia.
1.3. British Columbia Lottery Corporation ("BCLC") may amend or alter these Terms at any time. You can access the current Terms on the premises of any BC Casino or Community Gaming Centre and on the website www.EncoreRewards.ca.
2.1. “Base Points” means Points earned through play and does not include Points given to a player through promotions.
2.2. “Benefits” or “Rewards” mean Points, Free Play or Dollars rewarded to players by BCLC under the Program.
2.3. “Bonus Points”, “Bonus Prize” or “Bonus Prizing” means additional Points that may be rewarded monthly to players, dependant on membership Level.
2.4. “Encore Dollars” or “Dollars” mean a type of reward given to table game players by BCLC under the Program.
2.5. “Encore Points” or “Points” mean points that are rewarded to players for play on electronic gaming machines and points given to players through promotions.
2.6. “Encore Rewards Card” or “Encore Card” or “Card” means the card issued to a member of the Program after the application has been completed and signed by the player and accepted at the facility.
2.7. “Free Play” means play awarded to player from marketing promotions and prizes which can be downloaded to the machines at specific sites running the promotion.
2.8. “Gaming Day” means the 24 hour period from 7:00:00 am on one day to 6:59:59 am the following day.
2.9. “Level” or “Tier” means the Diamond, Double Diamond or Triple Diamond status of the membership which is dependent on the amount of play the player has.
2.10. “Program” means the membership and tiered bonus reward program established by BCLC for our players.
3.1. Your participation in any aspect of the Program constitutes acceptance of the Terms currently in effect.
3.2. Membership is free and is granted and maintained at BCLC's discretion.
3.3. In order to become a member, you must:
3.3.1. complete, in full, and sign the Encore Rewards Application;
3.3.2. be at least 19 years of age; and
3.3.3. present government issued photo identification in person, at any BC Casinos or Community Gaming Centre location.
3.4. Membership is only available to natural persons. Organizations and institutions are not eligible for membership.
3.5. You are only entitled to one membership per person.
3.6. The Program is not available to BCLC employees.
3.7. Limited Program membership is available to BCLC gaming service providers’ employees.
3.7.1. BCLC gaming service providers’ employees are not eligible for membership level upgrades.
3.8. You are not eligible for membership in the Program if you are self-excluded, suspended or banned from a BC Casino or any Community Gaming Centre location.
3.9. All benefits and rewards are subject to availability.
3.10. Membership and its benefits are non-transferable.
3.11. You must abide by these Terms.
4.1. BCLC is committed to protecting your privacy. Personal information related to your Encore Rewards membership will be collected and disclosed in accordance with BC’s Freedom of Information and Protection of Privacy Act and will be collected, used, accessed, disclosed and stored by BCLC, BC gaming facilities (“Facilities”) and their respective service providers both inside and outside of Canada:
4.1.1. to administer the Program, which includes distributing information about your account
4.1.2. if you consent, to distribute newsletters, offers and promotional communications relating to BCLC’s and the Facilities’ products and services to you.
4.1.3. to administer contests and offers
4.1.4. for research, survey and statistical purposes
4.1.5. to administer responsible gaming programs
4.1.6. to expedite enrolment in other services provided by BCLC and the Facilities that may be of interest to you; and
4.1.7. in accordance with applicable laws and court orders.
4.2. By accepting these Terms, you agree that BCLC, the Facilities and their respective service providers may use, access, disclose and store your personal information both inside and outside Canada for the above purposes.
4.3. You must notify BCLC or a Facility, in person, of any change(s) to your personal information and you must present government-issued photo identification to verify any such change. This includes, but is not limited to, a change of name and/or address.
4.4. If you elect to provide shared contact information, such as an email address that is accessible by yourself and another individual(s), personal information, including account balances and point activity, may be sent to this address. In some cases, BCLC and the Facilities may not be able to send all communications to you.
4.5. When you apply for an Encore Rewards membership, you will be able to indicate your communication preferences. You may amend your preferences by contacting BCLC or any of the Facilities at any time. Regardless of your promotional communication preferences, BCLC and the Facilities may still need to send important non-promotional information to you about your account.
4.6. If you have any questions about the collection or use of your personal information, please contact the Facility you received the communication from or BCLC’s Customer Support at 74 West Seymour Street, Kamloops, BC, V2C 1E2, Telephone 1-866-815-0222 or bclc.com.
5. MEMBERSHIP CARDS
5.1. All Encore Rewards Cards remain the property of BCLC.
5.2. You may not have more than three (3) valid Cards inserted in gaming devices at any time.
5.3. Only you may use your Card. You must not give your Card to another person.
5.4. You must immediately report lost, stolen, or malfunctioning Cards.
5.5. BCLC and its service providers are not responsible for any loss caused by the misuse of your Card.
5.6. BCLC may replace a lost, stolen or damaged Card in its discretion upon presentation in person of government issued photo identification. BCLC reserves the right to charge a fee for replacement Cards or to terminate your membership if BCLC decides you have claimed an excessive number of lost, damaged and/or stolen cards.
6. ENCORE REWARD BENEFITS
6.1. Points can be earned and redeemed at any BC Casino or Community Gaming Centre location.
6.2. You earn Points and may receive Bonus Prizes if you play eligible slot machines or electronic table games at any BC Casino or Community Gaming Centre location while your Card is inserted into the card reader.
6.3. Encore Dollars may be earned and Bonus Prizing may be awarded if you play with your Encore card on eligible table games at any BC Casino.
6.4. You cannot earn Points or Dollars while playing poker or participating in a tournament of any kind.
6.5. To be eligible for benefits, it is your responsibility to ensure that your Card is inserted properly into the slot machine or eligible electronic table game and remains in the machine while you play or, at table games in participating facilities, is given to the appropriate table game dealer.
6.5.1. In the event that rewards are available to earn on table games, it is your responsibility to ensure that a supervisor is aware of your play.
6.6. Points and Free Play are redeemable for free slot play, or other prizes as determined by BCLC from time-to-time.
6.7. Points, Free Play and Dollars are awarded subject to system availability.
6.8. The amount of Points you can earn is based on the following factors:
6.8.1. The game played
6.8.2. The amount wagered
6.8.3. Your Encore Rewards Membership Level at the time of play
6.8.4. Further information can be obtained onsite at a BC Casinos or Community Gaming Centre location, from the BCLC Customer Support Center and online at www.EncoreRewards.ca.
6.9. The amount of Dollars you can earn is based on the following factors:
6.9.1. The table game played
6.9.2. The amount wagered
6.9.3. The time played.
6.10. BCLC reserves the right to change or restrict Point or Dollar earnings or other awards on specific slot machines, table games and other games.
6.11. Promotions may be offered to you from time to time, and may be subject to specific promotion conditions. Promotions may be subject to date and time restrictions.
6.12. You must notify BCLC of any omissions or discrepancies to your Dollar, Point or Free Play balance within sixty days of earning, receiving or using the applicable Dollars, Points or Free Play. BCLC may require you to provide documentation in support of any requested correction.
6.13. BCLC will not be liable for and may adjust or cancel your Dollar, Point or Free Play totals where Dollars, Points or Free Play have accrued due to malfunction, operator error, misrepresentation, fraud, misuse or any other reason BCLC deems valid.
6.13.1. In the instance of system error of Point transactions, adjustments will not be made to player accounts where the difference (in favour of or against the player) is less than one (1) dollar within a single Gaming Day.
6.13.2. In the instance of system error of Dollar transactions, adjustments will not be made to player accounts where the difference (in favour of or against the player) is less than one (1) dollar within a single Gaming Day.
6.14. BCLC will make reasonable efforts to advise you of any material changes to these Terms. BCLC will make the updated Terms available on the website www.EncoreRewards.ca, on site at BC Casinos or Community Gaming Centre locations, and by email or written notification to the address on your account.
7. MEMBERSHIP LEVELS (ONLY APPLICABLE TO ENCORE POINTS)
7.1. The Encore Rewards Program has 3 membership levels for Point earnings – Diamond, Double Diamond, and Triple Diamond.
7.2. You will be assigned a Membership Level (“Level”) determined by the Base Points (“Base Points”) you earn during a Membership Level period (each a “Period”) while playing eligible slot machines or electronic table games.
7.2.1. Base Points do not include Points given or credited to you as part of a promotion (such as point multipliers, Bonus Points, promotional points).
7.2.2. A Period commences on 1 November and will end after a period of six (6) months. Subsequent Periods will commence on 1 May and last for six (6) months.
7.2.3. Evaluation by BCLC of the amount of Base Points required for Level upgrades and downgrades occur on the anniversary period.
7.2.4. Throughout a Period, you may be upgraded at the beginning of a month depending on your Base Points from the previous month. When you are upgraded during a Period to a higher Level, a new Period will not commence.
7.3. The benefits you are eligible for are based on your Level as outlined on the website www.EncoreRewards.ca and in the Welcome Package available at any BC Casino or Community Gaming Centre location as may be amended from time to time by BCLC.
7.4. Employee Encore Reward Program members are not eligible for membership level upgrades including any associated benefits of upgrades such as:
7.4.1. Additional entries into provincial promotions;
7.4.2. Monthly bonus Points based on Points earned.
8. REDEEMING DOLLARS, POINTS OR FREE PLAY
8.1. Redemption of Dollars, Points or Free Play is subject to system availability.
8.2. A deceased member’s Dollars or Points may be redeemed by the Executor or Administrator of the deceased’s estate upon presentation of either the will and death certificate or a letter from the estate’s lawyer confirming the recipient’s appointment as the estate’s Executor or Administrator.
8.3. Free Play will not be paid out in cash.
9. REDEEMING POINTS OR FREE PLAY
9.1. A Personal Identification Number (“PIN”) and your Card are required to redeem Free Play or Points on gaming machines.
9.2. You are solely responsible for any activity on your account when the account is accessed by using your Card and PIN.
9.3. You must notify BCLC immediately if you suspect unauthorized use of your account.
9.4. You must keep your PIN confidential and secure.
9.5. You can only redeem Points for credits at a gaming device.
9.6. You can redeem Free Play and Points in $0.01 increments, or higher denomination depending on the game.
9.7. When you remove your card from the slot machine, any Free Play that you redeemed, but didn’t use is automatically returned to your Free Play balance.
9.8. When you remove your card from the slot machine, any Points that you redeemed, but didn’t use are automatically returned to your Points balance.
9.9. Credits that are won by a player are the only credits that can be cashed in.
10. REDEEMING ENCORE DOLLARS AT PARTICIPATING GAMING LOCATIONS
10.1. You should be prepared to show government issued photo identification to redeem Encore Dollars.
10.2. Encore Dollars are only eligible to be redeemed for food and beverage vouchers which are accepted at site-specific participating food and beverage outlets.
10.3. Encore Rewards member accounts must have a minimum of $5 in Encore Dollars to be eligible for redemption for food and beverage vouchers.
10.4. All Encore Dollars that have been redeemed for a food and beverage voucher will be cancelled if unused;
10.4.1. Unused redemptions for food and beverage vouchers will not be returned to a member’s Encore Dollars balance.
11. CANCELLATION OF ENCORE REWARDS DOLLARS, POINTS AND FREE PLAY
11.1. If another person uses your Card, you may have your membership either terminated or suspended at BCLC’s sole discretion and BCLC may cancel all Dollars, Points, Free Play or other rewards in your account.
11.2. BCLC will suspend or cancel your Dollars, Points, Free Play or other rewards if you have been barred, banned, or suspended.
11.3. BCLC will close your account and pay out Dollars, and Points if you have self-excluded.
11.4. In the event your Card does not register a transaction within a continuous 12 month period, BCLC will cancel any remaining Dollars, Points or Free Play and will terminate your membership.
11.4.1. Unused Dollars and Points in your account that are more than 365 days old will expire.
11.4.2. Unused Free Play in your account that is older than 14 days will expire, unless stated otherwise.
11.5. Dollars, Points, Free Play and other Rewards cannot be reclaimed after cancellation or termination of your account.
11.6. You may cancel your membership at any time by visiting a BC Casino or Community Gaming Center location and showing photo identification.
11.6.1. A cancelled membership can be reinstated by visiting a BC Casino or any Community Gaming Center location and showing photo identification.
12.1. BCLC reserves the right to revoke or deny you membership if you misuse your Card or if you do not comply with these Terms.
12.2. BCLC reserves the right to cancel Dollars, Points and Free Play and other benefits obtained through misuse of your Card.
12.3. BCLC may suspend or terminate your membership if BCLC decides that your actions are bringing the Program into disrepute.
13. ENCORE REWARDS MEMBER SITE
13.1. If you have a valid, active account, you have the option to view your account information including point earning and redemption activities via a secure web-based Member Site ("Member Site"). Any use of the Member Site and its services is subject to these Terms.
13.2. You are responsible for selecting a Password (“Password”) for the Member Site. You must keep your Password confidential and secure.
13.3. You are solely responsible for any activity on your account when the account is accessed by using your Password.
13.4. You must immediately notify BCLC if there is any suspected unauthorized use of your account on the Member Site.
13.5. If you register for the Member Site you authorize BCLC to communicate with you about matters concerning your account, or to provide important information about new or existing account services available to you.
13.6. Information on your account and transactions displayed via the Member Site are:
13.6.1. Subject to data delays and may be based on information that is outdated at time of viewing;
13.6.2. Based on a Gaming Day.
13.7. All contests, promotions, prizes, giveaways and other Member Site benefits are governed by and subject to all applicable Rules and Regulations and Game Conditions, including these Terms.
13.8. BCLC may, in its sole and absolute discretion, modify, suspend or discontinue any portion of the Member Site at any time without notice. Additionally, BCLC may modify the Rules and Regulations and Game Conditions, including these Terms, at any time without any prior notice.
13.9. BCLC does not guarantee the accuracy, quality or reliability of, nor will BCLC be held liable for any content on the Member Site.
13.10. You may download or otherwise obtain material through any use of the Member Site at your own discretion and risk and you acknowledge and agree that you will be solely responsible for any damage to your computer system and any loss of data that results from your use of the Member Site.
13.11. Neither BCLC nor any of its related parties shall be liable for any damages or loss of any kind whatsoever including, without limitation:
13.11.1. the use of or inability to use the Member Site or its service;
13.11.2. any unauthorized access to or alteration to a Member name, Password or any other transmissions or data;
13.11.3. any statements or conduct of any individual who in any way uses, or is connected to the Member Site;
13.11.4. any statements, conduct, actions or omissions, including, without limitation the negligence, breach of contract or any other wrongful act on the part of any party whatsoever, including, without limitation, BCLC and the related parties; and
13.11.5. any other matter relating to the Member Site or its service.
14.1. These Terms replace all previous Encore Rewards Program Terms and Conditions.
14.2. All decisions regarding the interpretation of these Terms lie solely with BCLC whose decisions will be binding.
14.3. If any provision of these Terms is found to be invalid, all other provisions shall remain in effect.
14.4. These Terms shall be governed by the laws of British Columbia and the laws of Canada applicable in British Columbia.
14.5. BCLC reserves the right to modify or cancel this Program at any time, for any reason.