Earn & Redeem
Encore Rewards members receive exclusive benefits including:
- $5 of FREE play for every 1,000 points you redeem
- Exclusive contests and offers
- Monthly bonus points for Double and Triple Diamond members
How to redeem points
Redeem points for free play directly at slot machines or etables using your Encore Rewards card and PIN number. If you don’t have a PIN, visit Guest Services at any casino or the Cash Cage at any Chances location in BC.
To redeem points for free play at tables, visit Guest Services with your Encore Rewards card and PIN number. You will receive a table free play voucher that you provide to the dealer at your table. Table free play vouchers will only be valid for the same day it was issued.
Points can be redeemed at any casino or Chances location in BC however, offers sent via email or direct mail can be only be redeemed and played at a location within the same gaming company where it was originally awarded.
Your membership level is determined by the points you have earned over a 6 month period and can increase at the beginning of each month. Your membership level can only decrease every 6 months. Program anniversary dates run November 1 (based on play from May to October) and May 1 (based on play from November to April).
Bonus points, promotional points, multiplier and direct mail offers do not affect your membership level. All points are redeemable for free play.